Customer Service

  • HOW TO MAKE AN ORDER

    It's really simple to make an order on our online store!

    You can browse our catalogue and click on a product image to view the product page.

    The product page:
    In the product page you can find different zoomed images of the product, the product's info, the product's description and the product's price. Where requested, you should indicate the product size in order to add the product into the basket. The product page shoes only the available sizes.

    The basket:
    In the basket page you can find the purchased products, the quantity of each product and the total amount for your order.
    You can easily calculate the shipping cost by selecting the shipping country and then by clicking on the "Get a quote" button. By selecting the shipping method you will know the shipping cost and the total amount will be automatically updated (shipping costs included).
    By Clicking on the "Proceed to Checkout" button you will proceed with the purchasing process.

    To complete your order you should fill the Checkout form following the given steps.
    All your order data are summarized at the end of the Checkout process. Once you confirmed the data you will receive a confirmation e-mail with the order code and you can't edit your order no more.

  • HOW TO CONTACT US

    To contact us visit the page Contact us.

  • SHIPPING AND TAXES

    Orders above 200 USD placed on Cesare Paciotti Online Boutique are shipped free worldwide via international courier.
    The orders are shipped immediately after the payment verification and after that we have checked the product availability. In case of mistake, we will refund you the money directly on your credit card.
    Delivery times vary depending on the destination country.

    Duties and Taxes:
    We ship using DDP (Delivery Duty Paid) method for CE countries, USA, Canada, Australia, New Zealand, Singapore and Hong Kong. For shipments in these Countries there are no additional costs to pay on delivery: the prices paid at the checkout is ALL-INCLUSIVE which means that includes import fees and is exempt from local VAT (Value Added Tax); eventual additional local taxes not related to custom import, such as State Tax or Use Tax, are not included and are at your charge and responsibility.

    For other Countries (Countries outside the CE area, USA or Canada), the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on the Cesare Paciotti Online Boutique.

    NOTE: We do not ship to PO boxes.

  • PAYMENT METHODS

    We accept credit card transfer and PayPal payments.

    Credit Cards
    We accept the most major credit and debit cards including Visa and MasterCard.
    Transactions are secured and hosted by Wirecard servers (http://www.wirecard.com): we do not intercept or keep details from the customer's credit cards.

    PayPal
    You can pay through PayPal using your PayPal account or your credit card.
    Transactions are secured and hosted by PayPal servers (http://www.paypal.com): we do not intercept or keep details from customers.

  • WARRANTY

    You can buy without any doubt at Cesare Paciotti Online Boutique.
    If you don't like the product you received you can send it back to us or if the size doesn't fit you, you can request a size exchange.

    Returns and Size Exchanges
    You can request a return or a size exchange if these conditions are true (D.L. 206/2005 - Italian Law):

    - The return or size exchange must be done within 21 days from order date;
    - The item must be intact and not used;
    - The original tag must not have been removed.

    If these requests are fulfilled we can exchange the size of the product or refund the product price excluding the duties paid by us to receive the package when the product is shipped from an extra-CE Country.
    To proceed to your return or refund you must create a return/exchange request from your account page on cesare-paciotti.com: we will then contact you as soon as possible giving you all the instructions on what to do.
    In case of a return we will refund you the money you paid except for the shipping costs. In case of a size exchange we will send you the product in the new size at our charge as soon as we receive the old one. In any case, the old product's shipping costs and eventual customs duties are at your charge.

    IMPORTANT: only size exchanges will be accepted; we will not accept products returned that don't respect the above mentioned procedure.

  • PRICES INFORMATION

    All indicated prices are taxes included where necessary.
    You will not pay extra prices to us. If you live in a country outside the CE area, the courier may give you a separated invoice from local authorities for extra duties. We invite you to verify local taxes and duties before placing an order on Cesare Paciotti Online Boutique.

  • SAFETY

    You can shop in total safety in our online store. In the purchasing process each page is aimed to manage the transaction of your credit card that is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all the financial information - credit card numbers, expiry date, etc. - is preventively encrypted through a particularly solid and powerful algorithm and only then forwarded to the Net.
    This method is based on the SSB system. SSB is a company leader in the implementation and administration of Information systems for Banks, the development of security systems for Net transactions and Credit Card processing.
    When the details of your credit card are issued, all financial information is sent directly to the protected SSB site. Neither cesare-paciotti.com nor anyone else will EVER have access to your credit card, therefore giving you warranty of maximum security.

    WE DO NOT KEEP CREDIT CARD DETAILS OF OUR CUSTOMERS.

    The amount of your purchase will only be charged when the package has actually been delivered.
    The purchase can only be done by the Credit Card holder and the name and the address must correspond with the name and the address on the order invoicing data. Nevertheless Cesare Paciotti Online Boutique will accept orders with invoicing data different than the card holder data, but only after having carried out the required controls with the purchaser and the end customer, keeping the unquestionable right to ask further informations to the purchaser or to refuse the purchase order.

    Cookies
    Cookies are pieces of data that are registered from the web browser to the hard disk of the computer. Cesare Paciotti Online Boutique uses cookies for statistic purposes and with your approval, to recognize you when you visit our web site, repropose you your basket with the items you have added but not yet purchased and much more. Our cookies do not have personal information or anything that can allow hackers to enter in possession of information about you. However, you can always buy from cesare-paciotti.com, even if you decide to set your browser to refuse the use of cookies. The only disadvantage could be that of being limited in some operations.

    Privacy
    Related to the Italian Dlgs.196/03, we inform you that we will treat your data to send you marketing information related to the Cesare Paciotti Online Boutique and to make the invoices for your orders.

    You can access to your data, request to update, delete, change or block your data and your data treatmen whenever you want.
    For any info about the data treatment you can refer to Drop Srl - C.so Umberto I, 171 - 62012 Civitanova Marche (Mc) - Italy - Ph. +39 0733 77 95 39 - Fax + 39 0733 77 45 04 - E-mail info@drop.it.


    Why register to our website
    Being a member of the Cesare Paciotti Online Boutique is absolutely free of charge.
    In the Registration Form you will be asked just some personal data needed to register you as a customer.

    As a member you will can:

    - make orders faster
    - add products to your Wishlist
    - check your order status in real time
    - view your order history
    - manage your invoicing and shipping addresses

    CREATE AN ACCOUNT